Do not thing that because you are running a home business, you need not be customer centric. We have all dealt with the unpleasant customer. While such customer may be wrong on paper, you must realize that the customer is always right in their eyes. Therefore, you have to play along with the customer’s notion that they are in the right, otherwise, you will likely lose their business. You must always make your customers feel as though they are your number one priority, no matter how difficult they may be. We make these sacrifices so that we can retain customers, and build relationships.
Below we have outlined a few simple suggestions which will come in handy in nurturing your relationships with your customer.
1. The key is to amaze your customers with the service they are being provided. Moreover, you need to treat each customer’s issue as though it is exclusive to the customer. After all, to the customer, this is probably the first experience that they have had with such an issue. Hence, it is imperative that you reply quickly to the customer’s inquiries, even if the answer seems apparent to you. When you are asked specific questions, by no means can you give a generic answer. Rather, you need to answer the customer’s questions point by point.
2. Prepare yourself for the requirements of your customer by placing importance on great service over sales. Realize that when you give great service, you get more sales via repeat business and referrals. Often times people are purchasing the product because of the service.
3. Make yourself the point person for your customers. If you do not have the capacity to answer your customer’s questions, take it upon yourself to put them into contact with someone who does. You have to ignore the fact that you may not make any money from the sale, and put your customer’s needs first. Your customer will recognize this gesture, and will offer their loyalty in return.
4. Never lose sight of the fact that the ultimate goal is to satisfy the customer. Thus, if a customer makes a request which falls slightly outside of the boundaries of your policies and procedures, forget the policy and procedure, assuming that the request is reasonable.
5. If you outsource your customer service, make sure that you set a good example for your customer service team by treating them as you wish they treat your customers. Setting a stellar example is key to the optimal performance of your customer service team.
6. Retention and repeat business are vital. As such, it is important that you create a customer service plan. If your customer service is handled by employees or contractors, make sure to provide copies of this plan to all who are responsible for providing customer service to your home business. Once they realize the significance of providing quality customer service, they will foster long-term customer relationships for your home business.
This is what you need to do to provide stellar customer service for your home business. Doing this will put you on a path to experience the same degree of success as traditional businesses which have been following this model for several years.
If you customer service is stellar, so too will be the performance of your Home Business. If you Work From Home, it is important that you what you have just read, and put it into action.. Drop by and pay us a visit at SOSComplete.com